Privacy Policy

Last updated: January 2026

Introduction

Flowers By Opal & Jr ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders, or use our floral services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Place an order for flowers or services
  • Submit a contact or inquiry form
  • Request a consultation for weddings or events
  • Communicate with us by phone, email, or in person

This information may include:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Payment information (processed securely through our payment processor)
  • Order details and preferences
  • Communications with our team

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website
  • IP address (anonymized)
  • Device type

Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. For more information, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Fulfillment: To process and deliver your flower orders, communicate order status, and handle any order-related issues
  • Communication: To respond to your inquiries, send order confirmations, and provide customer support
  • Service Improvement: To understand how customers use our services and improve our offerings
  • Legal Compliance: To comply with applicable laws, regulations, and legal requests
  • Business Operations: To maintain business records and prevent fraud

Who Has Access to Your Information

We limit access to your personal information to those who need it to provide our services:

  • Our Staff: Employees who process orders, handle deliveries, and provide customer service
  • Service Providers: Third parties that help us operate our business, such as payment processors and form handling services

Third-Party Services

We use the following third-party services:

  • Formspree: Processes form submissions from our website and delivers them to our email. Form data is transmitted securely.
  • Google Maps: Displays our location on our contact page. Google may collect data according to their own privacy policy.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Provide ongoing customer service
  • Comply with legal and accounting requirements
  • Resolve disputes and enforce our agreements

Order records are typically retained for seven years for accounting and tax purposes. You may request deletion of your contact information from our marketing communications at any time.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request your data in a portable format

To exercise these rights, please contact us using the information provided below.

How to Request Data Deletion

To request deletion of your personal information:

  1. Contact us by email at info@flowers-by-opal-jr.net or by phone at +1 (628) 243-23-96
  2. Provide your name and identifying information so we can locate your records
  3. Specify which information you would like deleted
  4. We will process your request within 30 days and confirm completion

Please note that certain information must be retained for legal, accounting, or business purposes even after a deletion request.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure data transmission (HTTPS encryption)
  • Limited access to authorized personnel only
  • Regular security assessments
  • Secure disposal of paper records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: